CUSTOMER EXPERIENCE & PRODUCT FEEDBACK SOFTWARE
Customer Feedback
Experience Management
Effortlessly measure feedback from customers, users, visitors, patients and employees. Measure CSAT, CES & NPS. Elevate Customer Experience with real-time feedback, in-depth insights, CX automation and closing the loop.
Omni-Channel Experience Management Platform
Helping growing companies design and implement delightful experiences at lightening speed
Surveys & Feedback Forms
Capture feedback and collect data with customized Surveys & Feedback Forms.
Offline Surveys & Kiosks
Run surveys on iOS and Android Devices. Get feedback without WiFi, on the go.
Net Promoter Score
Measure and Improve Customer Loyalty with NPS Surveys. Get NPS insights & drive growth.
Customer Service Feedback
Get Customer Service and Agent Feedback with Customer Effort Score (CES) Surveys.
Product Feedback
Run Product Experience Surveys to know user feedback and satisfaction with your product.
CREATE ENGAGING EXPERIENCES
Build your Surveys
Create and customize engaging surveys in minutes with an easy-to-use WYSIWYG editor.
Building Staffs
Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.
Dynamic Surveys
Use skip logic, survey redirection, answer piping, themes, languages and more to create Dynamic Surveys.
Variables & Pre-Fill Data
With Custom Variables & Attributes, pass data to your surveys, pre-fill survey fields and enrich your responses and reports. .
DISTRIBUTE SURVEYS
Reach your Customers wherever they are.
Run Web, Email, SMS, Mobile and Offline surveys. Connect Zonka Feedback to tools you use to trigger surveys through Integrations.
Website Feedback
Get instant feedback using 100% customizable website surveys.
Microsurveys
Microsurveys to get instant feedback from your users
Parents
Left and Right Slide-outs enabling you to get instant feedback
Vendor
Detect when the user is exiting the website and survey them
Feedback Button
Microsurveys to get instant feedback from your users
Pop-ups
Left and Right Slide-outs enabling you to get instant feedback
Embed & Links
Detect when the user is exiting the website and survey them
AUTOMATE WORKFLOWS
Create Workflows & Automate CX Program
Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.
Workflow Designer
Build different customer experiences: Measure NPS, CES, CSAT. Conduct Surveys, Polls & Quizzes.
Alerts, Notifications & Response Actions
Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.
SURVEY REPORTS
Reporting
Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels. 
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
VIEW RESPONSES
Unified Response Inbox
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
View Response Inbox
View all feedback and responses in a Collaborative Response Inbox.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Filter Responses
View all feedback and responses in a Collaborative Response Inbox.
Segment by NPS, CES & CSAT
View all feedback and responses in a Collaborative Response Inbox.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity.
VIEW RESPONSES
Customer experience solutions for your business tools.
Helping growing companies design and implement delightful experiences at lightening speed
INTEGRATIONS
Integrate with your existing tools
Connect your favorite tools for a seamless feedback management.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
CUSTOMERS
People are talking
VIEW RESPONSES
Why companies use Zonka Feedback?
A multi-channel, multi-location feedback platform, Zonka Feedback is both powerful and easy to use, to completely transform your Customer Feedback Management and build amazing Customer Experiences.
Measure Customer Experience
Start measuring CX Metrics - NPS, CSAT and CES in minutes. Keep a pulse on customer experience at all times.
Quick Tailor-made Surveys
Customize Surveys with ready-to-use templates, 40+ question types, themes, language, logic & more.
Multichannel Feedback Capture
Distribute surveys using iPads, Android Tablets, Kiosks, Emails, SMSes, Web Buttons, Web Embed, In-App.
Integrate Favorite Tools
Connect your favorite tools using native integrations with Intercom, HubSpot, etc., or build your own using APIs.
Data Security
Ensure data security with SSL. Zonka Feedback is GDPR-compliant and your data is encrypted and secured.
Real-time Alerts
Set up real-time Email Alerts, Slack Notifications to loop in your teams when a response is captured.
Schedule Survey Reports
Schedule automated reports to your inbox daily, weekly, or monthly and take informed decisions.
Graphical Survey Reporting
Get in-depth real-time reports with graphs, and analysis. Click through, filter, and save reports.
Act in Time & Close the Feedback Loop
Tag your Responses, Add Tasks for the team to take quick action, and close the feedback loop.
Automate CX with Workflows
Set up workflows to set alerts, trigger automated actions like emails to customers, contact list updation, etc.
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